Hotel policies

Check-In from 14:00 (2 pm)
Check-Out within 12:00 (noon)

Smoking is not allowed in the rooms and public areas. Smoking is permitted in the outdoor areas of the garden. If a guest smokes in the room, a "cleaning fee" of Euro 250 will be applied.

A complimentary Wi-Fi internet connection is available for the guests, in all rooms and common areas. To activate the connection, it’s necessary to enter the access code that is provided to all guests at the time of check-in.

According to the current fire safety laws, it is strictly forbidden the use of burner stoves, free flames, candles and flatirons.
All rooms are equipped with a safe at guests’ disposal.

Although the hotel is located in the ZTL (Limited Traffic Zone) area of Florence, is still reachable by car and has a garage with valet service at 45 Euro. Garage is closed between 10:00 pm and 7:00 am.   

Small pets are allowed in the rooms at no extra charge, upon request of availability at the time of booking; they are also allowed at the restaurant and at the breakfast room. In respect of all our guests, we ask to not leave the pets unguarded in the rooms while outside the hotel. For more information, please contact our Reservation Department via phone at +39 055 245 247 or via email at reservations@regency-hotel.com.

The hotel reserves the right to charge on the room bill any cost of extra cleaning should this be necessary during the stay or at the time of check-out.

The hotel has a Lost & Found service for its guests. Please contact the Front Desk by phone at +39 055 245 247 or via email at info@regency-hotel.com

Access to the rooms and the floors of the hotel is allowed only to guests that have been registered at the Reception.

The “city tax” must be paid by any person not resident in the city of Florence for each night in facilities located within municipality; the contribution is € 8.00 per person per night up to a maximum of 7 nights. Children up to the age of 12 years are excluded from this payment.